|
|
|
|
|
|
|
Sevice Request System
|
:: versaSRS ::
.Net, Browser-based Help Desk or Service Request System
VersaDevs thin-client browser delivered Service Request System based
on the Microsoft .Net framework. VersaSRS has been designed to .help your
company more effectively communicate, track, organise and report on the issues
that affect your business internally and externally.
|
Features
- .NET, browser based technology
- Fast Call logging and assignment
- Templates for Call logging and Call updates
- Email and Visual Call escalations
- Queue, Skill Group, User Call Watcher notifications
- Searchable Knowledge Database and Hot News board
- Comprehensive Reporting dashboard
- Checklist/Survey tool
- Online forms for logging calls from Intranet/Internet locations
|
|
|
|
|
VersaSRS Technology
- Microsoft ASP.Net
- Microsoft .Net Windows Services
- Web Services
Hosting Requirements
Minimum hosting requirements are listed below:
- Microsoft Windows 2000 Server
- Microsoft Internet Information Server (IIS) 5.0
- Microsoft .Net Framework 1.0
- Microsoft SQL Server 2000
Client Requirements
- Web browser: Microsoft Internet Explorer 5.5 and above
- Java Script enabled
- Cookies enabled
- Screen resolution 1024 x 768 (min)
|
|
|
|
|
|
|